FAQ

1. Download the installer (.pkg) from your Gumroad receipt email or your Gumroad Library.
2. Double-click the .pkg and follow the steps. macOS will ask for an administrator password, because the plugins are installed in the system-wide plugin folders.
3. The installer places the plugins here:
4. Audio Unit: /Library/Audio/Plug-Ins/Components
5. VST3: /Library/Audio/Plug-Ins/VST3
6. Open your DAW and rescan plugins if it does not pick up Snup automatically (see below).

You do not need to move any files by hand.

In the root Library folder (/Library, not your user Library ~/Library). In Finder, choose Go > Go to Folder… and enter /Library/Audio/Plug-Ins/Components or /Library/Audio/Plug-Ins/VST3.

Delete the Snup files from the two folders above (Snup.component and Snup.vst3), then rescan plugins in your DAW.

1. Quit and reopen Live after installing.
2. Open Live > Settings (called Preferences in Live 11 and earlier) and go to the Plug-Ins tab.
3. Make sure the plugin formats you want are switched on:
4. Use Audio Units (AU), and/or
5. Use VST3 Plug-In System Folders (VST3).
6. Click Rescan. To force a full rescan, hold Option (⌥) while clicking Rescan.
7. Look for Snup in the Browser under Plug-Ins, in the Audio Units or VST3 folder, under Blunder Audio > Snup.

If Snup still does not appear, check that the files exist in the folders listed under Installation. If they are missing, run the installer again. If they are present and Live still does not list Snup, contact support with your macOS version, Mac model (Apple Silicon or Intel) and Live version.

Both behave the same. Use one of them; showing both in Live is harmless but can clutter the Browser.

The Snup installer is signed with an Apple Developer ID and notarized by Apple, so it installs without any extra security steps. On a first open, macOS may show a standard confirmation that the file was downloaded from the internet; click Open or Continue to proceed.

You should not see a message saying the developer cannot be verified or that the file is damaged. If you do:

1. Delete the downloaded file and download it again from Gumroad (the download may be incomplete).
2. If the warning appears again, contact support and include a screenshot of the message.
3. Last resort only: open System Settings > Privacy & Security, scroll to Security, and click Open Anyway if Snup is listed there.

Do not disable Gatekeeper or other macOS security features to install Snup.

Each Snup instance holds its tape in memory so that cutting, splicing and overdubbing respond instantly. A fixed 5-minute length keeps memory use predictable.

As a guide, 5 minutes of stereo audio stored as 32-bit floating point at 48 kHz is about 115 MB; at 96 kHz it is about 230 MB. Actual use depends on the sample rate of your project and Snup's internal storage format. If you run many instances, watch your available memory in Activity Monitor.

The tape is always 5 minutes long.

Snup has been tested in Ableton Live. It is built as a standard AU and VST3 plugin, so it is expected to work in other Mac hosts that support these formats, such as Logic Pro, GarageBand, Bitwig Studio, Reaper, Cubase, Studio One and FL Studio. These hosts have not yet been tested.

If you use Snup in another DAW and run into a problem, contact support with the DAW name and version. Reports help us prioritise testing.

No. Pro Tools requires the AAX format, which Snup does not currently provide.

Open Logic Pro > Settings > Plug-in Manager, find Snup under Blunder Audio, and click Reset & Rescan Selection. Make sure the checkbox in the Use column is ticked.

Not at the moment. Snup 1.0.0 is Mac only. Purchases are for the Mac version; please do not buy Snup expecting a Windows release.

Updates are delivered through Gumroad. When a new version is released, the download in your Gumroad Library is replaced. To update:

1. Log in at https://gumroad.com/library with the email address you used to buy Snup.
2. Download the latest installer.
3. Run it. It replaces the previous version; there is no need to uninstall first.
4. Restart your DAW.

Go to https://gumroad.com/library and log in (or create an account) with the email address used for the purchase. If you cannot access it, contact support with your order email.

Yes. You can request a full refund within 14 days of purchase, no questions asked. Email support with the email address used for the purchase. See the Refund Policy for details.